A cozy way to decorate your home!
Do you ship internationally?
Yes, we do. Please complete the checkout stage to see the rates for different countries.
What is your return policy?
We offer 14 days return policy after you receive your order (exceptions may apply). To be eligible, the products must be in the same condition as received, unused, in its original packaging and the free gits included in your order must also be returned in the same condition as received. The materials required and the shipping cost are at the customer charge. To make your return request, please send an email at info@lumila.uk
Once we receive and confirm that your order is eligible for return, you will be automatically refunded in the same payment method you previously choose at the checkout and an email confirmation will be sent.
How long will it take for my order to arrive?
Shipping times vary depending on the destination. Please review our shipping page for further details. Once your order is dispatched, you will receive a tracking number to monitor its journey.
Is your website secure?
Yes, the safety of our customers is our utmost priority. Our website uses advanced encryption technologies to ensure your information is protected.
Do you store my credit card information after I make a purchase?
No, for your safety, we do not store any sensitive credit card information on our servers. Each transaction is processed using advanced payment gateways that adhere to strict industry standards for payment processing.
Is your home fragrances pet safe?
They sure are! Our home fragrances are entirely handmade using a high-quality blend of paraben & phthalate free fragrances or any carcinogenic ingredients that can be harmful to humans and pets.
Why are your candles made with soy wax?
Soy Wax is non-toxic and cleaner-burning being made with no toxins, carcinogens, or pollutants which means our candles are less likely to trigger allergies. As a vegetable-based wax, it does not give off any harmful by-products or produce black soot that can stain walls and curtains like the other leading waxes.
Soy Wax is Natural, Renewable and Vegan derived from the soybean. This wax is a hydrogenated vegetable oil that turns into a solid at room temperature. You can even make your own soy wax from soybeans at home.
What happens if I don't trim the wick?
Leaving a wick long means that you’ll have a larger flame, which will melt more wax and give the candle more fuel. This larger amount of fuel can lead to incomplete combustion, which in turn creates more soot, making your candle container black and dirty. Your candle will also last less longer that our approximated burning time which have been calculated by trimming the wicks. Make sure to always refer to our burning instructions in the aftercare tab, before lighting your candles.
My candle is tunnelling, what should I do?
You can cover the top of your candle with tinfoil and cut an opening on the top roughly 1″ wide, or small enough that tinfoil remains above the candle. Carefully light the candle and let it burn for a few hours. Once the burn completes, the tunnelling should be smaller than before. As candles has ”wax memory”, this is why it is important that when you burn your candle (especially for the first time), to let it burn until the wax melt across the entire surface. This will prevent tunnelling and create an even burn for the duration of the candle’s life.
Can I burn my decorative candle?
Our decorative candles are designed for decorative use. However, if you do choose to light them up, burn time may vary due to the irregular shapes and sizes of our designs.
Is it normal that my decorative candle might have some imperfections?
As our sculptural candles are handmade and hand poured, slight imperfections and colour variations may appear by nature. They may also come with small white marks known as ‘frosting’.
Can I place a custom order?
Yes, we cater to custom orders. Please get in touch with our team at info@Lumila.uk, and we will be more than happy to assist you in creating a bespoke candle experience. We strive to accommodate all design requests and accept custom orders in large quantity batches too, to accommodate any occasion.
Our team will work closely with you to ensure your vision is realized while adhering to our quality and safety guidelines.
I have feedback/suggestions. How can I share them?
We always welcome feedback! Please use the Contact Us page on our website to share your thoughts or suggestions. We value our customer’s input in helping us improve.
How do I benefit from the Rewards Programme?
Become a member and unlock exciting rewards. Our rewards system is based on earning points through different ways. Each 100 points = £1 discount. Each £1 spent earns you 5 points. Please refer to Rewards tab to know more.
